Custom pieces require phone and/or email conversations regarding the specifics (color, size, shape) of the piece.  Typically a drawing wil be emailed to the customer describing the piece.  Custom orders require a 50% deposit of the price of the piece to be paid in full (before the artist begins the work) and the balance (50% plus shipping) to be paid before it is shipped out.  Custom pieces are non-returnable, non-refundable, and non-exchangable.